Cancellation policy

Your booking terms

For a cancellation or change of dates, consult the policy attached to your specific reservation and contact us. Terms may differ by rate or booking platform.

Emergencies and extenuating circumstances

This policy concerns unforeseen events after booking that make the stay impossible, unsafe or illegal. Depending on the case, it may override standard terms and allow consideration of a full or partial refund, travel credit or alternative arrangements. Each request is reviewed individually.

Circumstances that may be covered

• Government travel restrictions preventing arrival or return.
• Declared emergencies, pandemics or public health crises.
• Changes to visa or passport requirements imposed by authorities.
• War, civil unrest or security threats.
• Natural disasters or severe, abnormal weather.
• Major utility outages or events that make the property uninhabitable.

Circumstances outside the emergency policy

Standard cancellation terms apply to personal illness or injury, flight cancellations or transport disruptions, personal obligations, changes of travel plans, cancelled events, lost or expired travel documents and weather typical of the season.

Requests and refund processing

Contact us as soon as possible with supporting documentation. We will review your request and respond. Under the existing policy, most approved refunds are processed within 3–5 business days, with up to 15 days possible depending on your bank or payment provider. Other cancellations remain subject to your booking terms.

Contact us about your request

Email the booking name, dates and confirmation reference, if available, to info@twinpeaksretreat.gr or call +30 698 684 7743.